FAQ
FAQ
Ordering and Payment
Mercora offers a secure and hassle-free shopping experience. To place an order, simply browse our selection of outdoor gear, add items to your cart, and proceed to checkout. We accept major credit cards, including Visa, Mastercard, and American Express.
For international orders, please note that you may be subject to additional customs fees and taxes. Mercora is not responsible for these fees and recommends checking with your local customs office for more information.
- How do I track my order?
- Can I cancel or change my order after it's been placed?
- What forms of payment do you accept?
- Do you offer international shipping?
- What is your return policy?
Shipping and Delivery
Mercora offers fast and reliable shipping on all orders. We use a variety of carriers to ensure that your order arrives on time and in good condition.
Standard shipping typically takes 3-7 business days, while expedited shipping takes 1-3 business days. Please note that shipping times may vary depending on your location and the carrier used.
- What is your shipping policy?
- Can I track my order?
- Do you offer expedited shipping?
- What happens if my order is lost or damaged during shipping?
- Can I request a specific shipping carrier?
Product Information
Mercora is committed to providing accurate and up-to-date product information. However, we cannot guarantee that all products will be in stock or that all product descriptions are 100% accurate.
Product images are for illustrative purposes only and may not accurately represent the actual product. We recommend checking the product description and specifications for more information.
- How do I know if a product is in stock?
- Can I request a product that is not listed on your website?
- What is your policy on product defects or damage?
- Can I return a product if I'm not satisfied with it?
- Do you offer any product warranties or guarantees?
Contact Us
For any questions or concerns, please don't hesitate to contact us. We're here to help and want to ensure that you have a great shopping experience with Mercora.
Our customer service team is available Monday-Friday, 9am-5pm EST. You can reach us by phone, email, or through our website's contact form.
Phone: 1-800-MERCORA (1-800-637-2672)
Email: [info@mercora.com](mailto:info@mercora.com)
Address: 123 Main St, Anytown, USA 12345
Ordering and Payment
Mercora offers a secure and hassle-free shopping experience. To place an order, simply browse our selection of outdoor gear, add items to your cart, and proceed to checkout. We accept major credit cards, including Visa, Mastercard, and American Express.
For international orders, please note that you may be subject to additional customs fees and taxes. Mercora is not responsible for these fees and recommends checking with your local customs office for more information.
- How do I track my order?
- Can I cancel or change my order after it's been placed?
- What forms of payment do you accept?
- Do you offer international shipping?
- What is your return policy?
Shipping and Delivery
Mercora offers fast and reliable shipping on all orders. We use a variety of carriers to ensure that your order arrives on time and in good condition.
Standard shipping typically takes 3-7 business days, while expedited shipping takes 1-3 business days. Please note that shipping times may vary depending on your location and the carrier used.
- What is your shipping policy?
- Can I track my order?
- Do you offer expedited shipping?
- What happens if my order is lost or damaged during shipping?
- Can I request a specific shipping carrier?
Product Information
Mercora is committed to providing accurate and up-to-date product information. However, we cannot guarantee that all products will be in stock or that all product descriptions are 100% accurate.
Product images are for illustrative purposes only and may not accurately represent the actual product. We recommend checking the product description and specifications for more information.
- How do I know if a product is in stock?
- Can I request a product that is not listed on your website?
- What is your policy on product defects or damage?
- Can I return a product if I'm not satisfied with it?
- Do you offer any product warranties or guarantees?
Contact Us
For any questions or concerns, please don't hesitate to contact us. We're here to help and want to ensure that you have a great shopping experience with Mercora.
Our customer service team is available Monday-Friday, 9am-5pm EST. You can reach us by phone, email, or through our website's contact form.
Phone: 1-800-MERCORA (1-800-637-2672)
Email: [info@mercora.com](mailto:info@mercora.com)
Address: 123 Main St, Anytown, USA 12345